We will accept any item we sell as a return for full credit less shipping costs within 30 days of receiving the product(s), except specially fabricated items. After 30 days, the products manufacturer becomes responsible within the limitations of their specific warranties. You are responsible for shipping charges back to us. Please read the full explanation below for exceptions and conditions.
How To Return Item(s)
All returned items must have an RMA number. Mark the RMA number clearly on the outside of
the package or on the shipping label. Call 800-355-2335 always before returning an item.
Ship to: Hoover Fence Co., Att: Returns, 5531 McClintocksburg Rd., Newton Falls, OH 44444
You must return the item(s) in its original condition and in its original store presentation box or container. Please place the items original box inside another box to protect the original. The customer is responsible for the safe and undamaged return of all items. Do not reuse packing or shipping boxes that have been damaged. Upon receiving the item(s) back, we will inspect them to make sure all parts, including installation instructions and documentation, are returned. Damaged or missing items will be deducted from your refund. Ship all items with signature required and insured. Failure to do so could result in no refund, if it is clear we had not received the item back.
Amount of refund
Shipping charges are not refundable. If the original shipping charge is indicated on your
invoice, your refund will not include that shipping charge. If an item includes shipping
and the price of the item is less than $100.00 on your invoice, we will not refund 20% of
that amount, which represents the original shipping charge to you. On items over $100.00,
as shown on your invoice, and which included shipping charges, the actual shipping charge
will be deducted.
Refused shipments at time of delivery
Orders that are refused at time of delivery where a shipping expense has been incurred by
us, will be subject to no refund of the shipping charge to you and an additional charge
for the shipping fee back to us. If for any reason you feel that a shipment is not
acceptable, call us immediately at 800-355-2335. In cases of damaged merchandise these
shipping charges will be waived, if a successful claim can be filed against the shipper
with your assistance.
Special orders
Any order that is considered special fabrication is not returnable and therefore not
refundable, unless the product is damaged or not built as ordered. This includes special
sized gates, kennel panels and customized work of any kind. Only products that are
advertised as our standard product line can be accepted for returns.